All issues regarding materials/products/services should be raised no later than 2 working days after delivery/payment/invoice date (whichever comes first). We reserve the right to decline the return solely to at our discretion. We may charge up to 25% of the original value on the relevant invoice or 5.00GBP net (whichever is greater). Goods returned must be in such condition, that consequent storage and re-sale are possible. Such condition will be determined by relevant A Builders Store LTD representative. Original charge of delivery is non-refundable. Cost of returning goods is solely that of the Client. Some goods are non-returnable and non-refundable. These include items of such characteristics, that re-sale of them if highly unlikely of impossible. All non-stock and special order items are non-returnable and non-refundable. Goods are not a subject to exchange for similar/other goods. We can only refund money to original payment card. We reserve the right to obtain a 7 days notice in such a case, when original payment has been made in store with cash, to make refund to Client in same way.